Narrative-first, evidence-driven

Back to playbooks

Pick 3–5 metrics. Track weekly. If you can’t measure it, it becomes vibes.

Recommended core metrics

• After-hours EHR time (“pajama time”) per clinician
• Inbox time/day (or count × average handling time)
• Note closure time (visit → signed note)
• Prior auth cycle time (request → decision)
• Referral cycle time (order → scheduled → completed)

Safety / quality checks (always)

• Patient safety events related to the workflow change (should be zero or down)
• Patient complaint themes (watch for “can’t reach my doctor”)
• Clinician satisfaction (“did this actually help?”)

Reporting rhythm

• Weekly: quick numbers + one sentence interpretation
• Monthly: what we shipped + what changed + next target

Back to playbooks