Community OS (E4E)
Community | playbook | Updated 2026-02-26
Tags
community, playbook
This is a lightweight operating system for local community work. Not a manifesto. A loop you can repeat without burning out.
The core loop
Squeeze → bottleneck → one measurable ask → follow-up → scoreboard → repeat
- Squeeze: where people feel it monthly (housing, healthcare, childcare, education, transport time tax, energy bills)
- Bottleneck: the boring constraint that keeps the squeeze in place (permits, staffing, rules, contracts, enforcement, timelines)
- One ask: a specific action with a date and a metric
- Scoreboard: 3–5 numbers that keep you honest
- Repeat: consistency beats intensity
The playbook format (what every community effort should produce)
1) What’s happening (1–2 sentences)
Plain language. No jargon.
2) Why it’s happening (mechanism)
Name the constraint: money, rules, staffing, timelines, market power, enforcement.
3) What good looks like (principles)
- Dignity and due process (no scapegoats)
- Transparency
- Predictability
- Accountability (metrics + owners)
- “Markets are good at creating solutions, bad at policing themselves” (so rules matter)
4) What to do
- Personal: one relationship move (invite, ask, show up, listen)
- Community lever: one measurable ask (who/what/when)
5) How to talk about it
Bridge language: calm, factual, no contempt.
Roles (minimum viable)
You can run this solo, but 2–5 people is a superpower.
- Convener: schedules, keeps the rhythm
- Note keeper: logs asks, owners, dates, decisions
- Receipts runner: checks sources, builds the receipts backlog
- Relationship lead: keeps it human; invites; follows up
One person can hold multiple roles. Keep it light.
The monthly rhythm (repeatable)
Week 1: Pick the bottleneck
- What squeeze are we targeting this month?
- What’s the bottleneck we can actually move?
- What is the decision point (meeting / vote / contract / budget moment)?
Week 2: One-pager + one ask
- Draft the one-pager (problem → mechanism → options → recommendation → ask → success)
- Decide the one measurable ask
- Identify the decider + staff contact
Week 3: Show up
- Attend the meeting, submit comment, or send the ask
- Get: owner + next step + date
Week 4: Follow-up + scoreboard
- Follow up once, politely, in writing
- Update the scoreboard
- Write 3 bullets: what happened, what we learned, what’s next
Scoreboard (3–5 metrics)
Pick metrics that match the bottleneck.
Examples:
- Housing: median permit time; units approved; inspections backlog; vacancy rate trend
- Childcare: licensed slots; waitlist time; staff turnover; subsidy processing time
- Transport: bus reliability; average commute time; crash hotspots fixed
- Energy: weatherization completions; shutoff rate; bill burden
Rule: if you can’t measure it, it becomes vibes.
The One Ask (definition)
A good ask has:
- who (the decider)
- what (specific action)
- when (date)
- success (metric)
Bad ask: “Do better.” Good ask: “Publish monthly permitting timelines by project type starting April, and reduce average review time by 25% in 6 months.”
Anti-scapegoat guardrail (non-negotiable)
If a proposal depends on blaming a group of people, it’s not E4E.
Name the mechanism. Fix the bottleneck. Protect dignity.
“Boring but powerful” levers checklist
Most community wins come from:
- timelines
- staffing capacity
- published metrics
- contract terms + audits
- simpler rules and fewer chokepoints
- enforcement that is consistent and reviewable
After-action notes (keep it short)
After each action, log:
- What did we ask for?
- What did they say?
- What’s the next step + date?
- What metric will we track?
- What did we learn about the bottleneck?